Customers are fully responsible for the quality of the uploaded files.
Upload times may vary due to the size of the file and the customers internet speed and service. Files must be in Jpeg or Tiff format and between 1 and 10 mb in size if possible. Once an order has been paid for, either on line or any other way Canprint will start production of your order. Should you need to cancel your order a 10% administration charge will apply as long as the order is cancelled before printing has taken place, once we have printed your canvas/ enlargement or poster the order cannot be cancelled. Processing and printing is normally carried out within 4 hours of payment being accepted.

Colour and Print Size.
At Canprint we try our very best to colour match every image as customer satisfaction is important to us. Actual colours may differ due to your own monitor settings over which we have no control. Canvas prints are either, rolled or wrapped on to a wooden frame if you choose the wrapped/ framed option a small amount of the image is lost around the edges of the finished product. Canprint will always try to obtain the maximum amount of image on the front of the canvas as possible to produce the best result.

Refunds.
At Canprint we try our very best to produce quality prints and enlargements. It is the customer's responsibility to check the delivery before signing for it we can not refund any damaged deliveries that have not been logged by the courier at the point of delivery. All damaged orders must be made known to Canprint immediately or within 24 hours of receipt. Canprint will not be held responsible for any failure by the courier or postal service. If goods are to be returned, please handle them with care as mishandled goods will not qualify for exchange. Goods must be returned to us within 7 working days of delivery. All returns must be paid for by the customer before replacement unless otherwise agreed.